Online Reputation Management
One of the biggest mistakes most small businesses make when DIY-ing their reputation management strategies is not taking a multi-faceted approach. A strong online reputation contributes appreciably to your company’s brand perception. Not only can your reputation entice prospective customers, it can also turn customers into online advocates and drive revenue.
Consistent focus on turning customers into online advocates will help your locations secure a strong online reputation with more positive reviews, higher search rankings and better business results.
You need to support your online reputation in different ways to get the best results. Below are some of the most important elements of any reputation management plan. Without proper reputation management, it is easy for discussions about a company to get out of hand. Business reputations can be tarnished within moments without reputation management. The cost of reputation management can vary widely depending on what a company needs, but the cost without it?
Monitor the conversations around your brand on Facebook, Twitter, Instagram, LinkedIn, and other social media networks, news sites and blogs.
Most people consider reviews before purchasing a product or patronizing a business. Since your customers can weigh in on your business via Star Reviews.
Customers can reach out to your brand on Twitter for support, leave a rating on your Facebook business page, and share their thoughts about you on Instagram.
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